Frequently Asked Questions
Everything you need to know about your next adventure in KEEN footwear.
How do I find the right fit for my KEEN shoes?
Most KEEN footwear runs true to size, though some of our performance hiking boots may run a 1/2 size small. We recommend checking the 'Fit Tip' on the specific product page for the most accurate sizing guidance.
What is the KEEN warranty policy?
We stand behind our products. KEEN offers a one-year limited warranty from the date of purchase against manufacturing and material defects. Please keep your receipt as proof of purchase to initiate a claim.
Are KEEN sandals machine washable?
Many of our water sandals, like the Newport or Whisper, are machine washable. Use a gentle cycle with cold water and a mild detergent, then allow them to air dry away from direct heat or sunlight.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited and Next Day shipping options are available at checkout for those who need their gear sooner.
What is your return policy?
We offer free returns within 30 days of purchase for items in new, unworn condition. Simply use our online portal to generate a prepaid return shipping label.
Do you offer international shipping?
Currently, our website serves specific regions including North America, Europe, and Japan. Please use the country selector at the bottom of the page to see if we ship directly to your location.